Get the fastest useful answer by sending app-specific details.

For editors and conform teams

Coupez Support

Coupez handles local cut detection, two-video comparison, and AAF/conform workflows for post-production pipelines.

• Attach a screenshot of the cut list or compare view.
• Share source/target media format and start timecode settings.
• If export fails, include the exact AAF/conform step and message.

Legacy documentation: Coupez Support (Notion)

For mixers, QC, and finishing

Glass Master Support

Glass Master covers loudness compliance, dialogue analysis, PDF reports, and video finishing queue workflows.

• Tell us which preset/spec you selected (for example Netflix or Disney Plus 5.1).
• Include loudness values shown by the app (Integrated, LRA, True Peak).
• For export issues, include selected codec and output settings.

For critical delivery deadlines, mention your target platform and due date in the email subject.

For music editors and Pro Tools teams

Odile Support

Include your Pro Tools version, whether PTSL access is available, the selected track names, and the expected timecode offset.

For mixers and review sessions

FeedBacks Support

Attach the feedback text or a short sample, then include frame rate, ruler name, marker colors, and whether you used Pro Tools import or AAF export.

For melody analysis and piano practice

Perroquet Piano Support

Include the device and OS version, whether the source came from the microphone or a file, and the exact point where recording, analysis, playback, or export failed.

Dedicated pages: product · privacy

For ear-training games

DoReQuiz Support

Include the device and OS version, the selected game mode, language, difficulty, and whether the issue concerns audio, keyboard input, MIDI import, or Game Center.

View DoReQuiz on the App Store