Support

Get the fastest useful answer by sending app-specific details.

Choose your app below and include the right context in your email. General contact: contact@gogolabs.fr.

For editors and conform teams

Coupez Support

Coupez handles local cut detection, two-video comparison, and AAF/conform workflows for post-production pipelines.

For mixers, QC, and finishing

Glass Master covers loudness compliance, dialogue analysis, PDF reports, and video finishing queue workflows.

Tell us which preset/spec you selected (for example Netflix or Disney Plus 5.1).
Include loudness values shown by the app (Integrated, LRA, True Peak).
For export issues, include selected codec and output settings.

For critical delivery deadlines, mention your target platform and due date in the email subject.

For music editors and Pro Tools teams

Odile turns selected Pro Tools tracks into clean music EDL material, with row cleanup, marker export, and XLSX delivery.

Tell us your Pro Tools version and whether PTSL access is available.
Include the selected track names and the expected timecode offset.
For XLSX or marker issues, attach a screenshot of the row list and export settings.

For session-specific issues, include whether the problem happens before or after reading the selected tracks.

For mixers and review sessions

FeedBacks converts mix feedback notes into timeline-ready markers for Pro Tools or AAF-based review workflows.

Attach the feedback text file or paste a small sample of the notes.
Include frame rate, ruler name, marker color settings, and destination workflow.
For import issues, mention whether you used Pro Tools import or AAF export.

If parsing looks wrong, include the original line format and the expected marker result.

We usually reply within 2 business days.

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