Support
Version francaise: Support (FR)
Choose your app below and send us the right details for a faster, more useful reply.
General contact: contact@gogolabs.fr.
Coupez Support
Coupez handles local cut detection, two-video comparison, and AAF/conform workflows
for post-production pipelines.
- Attach a screenshot of the cut list or compare view.
- Share source/target media format and start timecode settings.
- If export fails, include the exact AAF/conform step and message.
Legacy documentation:
Coupez Support (Notion)
MastersChecker Support
MastersChecker covers loudness compliance, dialogue analysis, PDF reports,
and video finishing queue workflows.
- Tell us which preset/spec you selected (for example Netflix or Disney Plus 5.1).
- Include loudness values shown by the app (Integrated, LRA, True Peak).
- For export issues, include selected codec and output settings.
For critical delivery deadlines, mention your target platform and due date in the email subject.
Response Time
We usually reply within 2 business days.
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